Strategies for Dealing with Difficult, Demanding or Angry Customers

Morning Seminar: 8:30 am - Noon

Working with customers and dealing with their complaints or problems is stressful -- and risky -- business! But when customers are met with a take-control attitude and a positive outlook, they immediately believe someone is looking out for their best interest and they'll continue to do business with you. In this workshop, you'll learn what it takes to handle the challenging customer with poise and confidence.

Basic CPR for Time Management

Afternoon Seminar: 1:00 pm - 4:30 pm

Ever feel like there aren't enough hours in the day? Maybe the challenge isn't in having more time but in how you manage your time. In this workshop, we will help you get on track in managing your time and work more effectively. We will identify some of the ways we waste time, habits that drain us and ways to deal with the stress of time management. This presentation is very interactive and focused on helping you become more productive.