Instructor: Russell Kent, PhD

Making the Transition to Supervision
What does it take to be a good supervisor? Review your transition into supervising, the new set of challenges you face, and the supervisory and time management skills you need to get the job done.

Instructor: Trey Denton, PhD

Improving Communications Skills
Learn the key issues in interpersonal communication. Developing listening skills and overcoming barriers to interpersonal communications are valuable skills for every leader.

Instructor: Trey Denton, PhD

Handling Conflict and Criticism
Learn the sources of conflict in various organization and management styles. Key topics are methods of responding to complaints and criticism, and techniques for working with difficult people.

Instructor: Constance Campbell, PhD

Practical Problem Solving and Decision Making
Learn the problem solving process and how to identify problems and their true causes in the work environment. Also covers problem-solving tools, how to make decisions under pressure, and how to improve your decisions.

Instructor: Trey Denton, PhD

Leadership Styles
Learn effective leadership behaviors and practices. What is the difference between leaders and managers? What are the characteristics of effective leaders?

Instructor: Constance Campbell

Developing People: Coaching, Counseling & Training
Why do employees need coaches and mentors? How can you assess your own coaching skills? Review which skills are essential for you to do effective performance counseling.

Instructor: Stephanie Sipe, JD

The Law on Employee Management
One of the most difficult jobs a supervisor or manager faces is managing employees. Not only does this require good management practices, it also requires an understanding of the ways in which the law dictates what we can and cannot do, and what we must do, with our employees. After attending this session, participants should be better prepared to spot potential legal issues and deal with them before they turn into lawsuits.

Instructor: Dave Shepherd

Improving Employee Morale & Motivation
What motivates your employees? What individual and situational factors affect their commitment to getting the job done? Learn which mistakes to avoid and ways to motivate your team.