Managing & Handling Difficult Situations & People in the Workplace

Morning Seminar: 8:30 am - Noon

Every setting – personal and professional – has difficult people. This course examines 14 difficult types of people and offers practical and specific approaches to dealing with them successfully. The course also suggests ways to improve communication before and during conflict, as well as choices as to how to handle conflict.

Topics Include:

• Accepting conflict as a natural part of service
• Responding more effectively to difficult people and situations
• Understanding what triggers difficult people to respond negatively
• Learn how to maintain your composure
• Discovering what you can do to defuse "negativism"
• Identifying communication styles
• Develop strategies to communicate effectively
• Expressing empathy with people’s feelings and problems

The Power of Working with Others

Afternoon Seminar: 1:00 pm - 4:30 pm

Are you wondering how you can improve your effectiveness, increase productivity, or influence others to cooperate? And, do you feel that if you could get other people to behave differently you could accomplish greater things?

Use the power learned in these lessons :

• Make or break your success through relationships
• Discover winning communication secrets
• Identify important personality clues
• Learn through interactive listening
• Develop insight into others to achieve your goals
• Reach a higher level of confidence
• Build a new fire within your organization
• Focus on strategies that bring results
• Personalize every interaction and benefit
• Plan for future success through understanding of other people